Citram Is The Mobility Innovation And Management Center Of The Madrid Regional Public Transport Consortium (Crtm), Which Supervises In Real Time The Public Transport System Of The Community Of Madrid. The Priority Mission Of This Center Is The Management Of Real-Time Information On The Status Of The Infrastructures And Services Of The Different Modes Of Transport That Operate In The Regular Public Transport System For Travelers In The Community Of Madrid, Relying On Technological Innovation To Improve Mobility Management And Decision Making. The Purpose Of This Contract Is The Comprehensive Management Of Citram, Which Includes: - The Operational Exploitation Of The Citram Control Room. - Technical Support For The Operations Of The Citram Control Room, Including Preventive Maintenance Of Its Facilities And The Backup Center. - The Renewal Of Computer And Communications Equipment, As Well As The Software Necessary For The Correct Development Of The Service.